Orders placed with Fushun Lianbian Hexiang Trading are processed quickly. You may modify or cancel your order within 24 hours by contacting us.

Once the order has shipped, modifications are not possible, but you may return it within 90 days per our free return policy.

You can check your order status via:

• The shipping confirmation email we send once your package is dispatched.
• Logging into your Shevaniro account on shevaniro.com.
• Contacting our customer service at TradeLianBian@outlook.com or +86-13282840764.

We take full responsibility. Please contact us within 7 days of delivery with clear photos of the damaged item and packaging.

We will arrange a free replacement or full refund for you, with no additional costs.

Shevaniro offers worldwide shipping from our base in Liaoning, China:

• Standard Shipping: Free on orders over $220 USD; $19.99 for orders under $220.
• Express Shipping: Available for urgent orders, with DHL/UPS/FedEx courier options.

All orders are securely packaged to protect your genuine leather bag during transit.

Delivery times vary by destination:

• Standard Shipping: 10-25 business days (free over $220).
• Express Shipping: 5-10 business days (dependent on location).

Please note that customs clearance may cause slight delays, which are beyond our control but we will monitor closely.

Once your order ships, you will receive a tracking number via email.

You can track your package on the courier's official website using this number, or contact us for assistance.

If your order is delayed beyond the estimated time, please contact us immediately.

If the package is confirmed lost by the courier, Shevaniro will issue a full refund or a free replacement at your choice.

We offer a 90-Day Free Return Policy for all genuine leather bags:

1. Contact TradeLianBian@outlook.com within 90 days of delivery to request a return authorization.
2. Return the item in its original condition, with all tags and packaging intact.
3. Ship the item back to our facility (address provided in the return authorization).

Note: Customized items are non-returnable unless defective.

After we receive and inspect your returned item:

• Refunds are processed within 3-5 business days.
• The funds will be credited to your original payment method. It may take 5-10 business days for the funds to reflect in your account due to bank processing times.

At Shevaniro, we offer secure payment options for global customers:

• ✅ Credit & Debit Cards (Visa, Mastercard, Amex).
• ✅ PayPal.
• ✅ All major secure payment methods supported by Shopify.

All transactions are encrypted for your security.

No, you can place an order as a guest without creating an account.

However, creating an account allows you to save your shipping address, view order history, and track orders easily for future purchases.

Our dedicated support team is here to assist you. Contact us via:

• Email: TradeLianBian@outlook.com (24hr response)
• Mobile/WhatsApp: +86 13282840764
• Address: Room M2-G-983, Building 12-2, Diwang International, Wangli Street, Shenfu Demonstration Zone, Liaoning Province, China